DOLPHIN AI — REFUND POLICY

Dolphin AI (“Platform”) is an AI video creation platform offered on a subscription and credit basis. Access to the Platform’s features is provided through paid plans and credits, as described at the time of purchase. Subscription durations may include monthly and annual terms, and may be changed by the Company at any time for new users without prior notice. The Platform strives to deliver a seamless and reliable creative experience for our users. Please read this Refund Policy carefully before purchasing any subscription, plan, or credits on the Platform. This Refund Policy is to be read together with Platform’s Terms of Use.

1. General Policy

Purchases made on the Platform, including individual subscription plans (such as Starter, Pro, and Creator tiers), team plans, credit top-ups, and any paid trials, are non-refundable, except for the limited seven (7) day refund window described in Section 2 (Refund Window), the exceptional cases described in Section 4 (Refund Exceptions), or as otherwise required by applicable law. This applies to both domestic and international purchases.

2. Refund Window

You may request a refund within seven (7) days of your initial purchase, or as otherwise permitted by the law in your jurisdiction, provided that no credits from that purchase have been used.

• This refund window applies only to a User’s first/initial paid purchase of a subscription plan only if no credits from that purchase have been used, and only within seven (7) days of the purchase date. It does not apply to renewal charges (see Section 6, Auto-Renewal and Cancellation) or, except as set out below, to credit top-ups.

• Where a refund is issued, the Company may retain its processing fee for the amount paid.

• Credit top-ups and similar add-on purchases are non-refundable, consistent with the Platform Terms of Use, regardless of whether any credits from that purchase have been used.

• Once any credits from a purchase have been used, that purchase is no longer eligible for a refund under this Section, as generation has already been performed.

• Mid-cycle plan upgrades are not eligible for a refund. Instead, unused credits roll over into the upgraded plan as described in Section 3 (Credits).

If you are a consumer in a jurisdiction that grants a statutory right of withdrawal or cancellation (for example, the EEA or the UK), that statutory right applies in addition to this Section, to the extent required by law. Where such statutory right applies, the Company will not deduct the service fee referred to above to the extent applicable law does not permit such a deduction.

3. Credits

The Platform plans and top-ups provide credits that are consumed when you generate content on the platform.

• Credits do not carry forward. Your credit balance resets on the first day of each subscription cycle, and the credits for the new cycle are granted in accordance with your current plan. Credits roll over only in specific cases, such as a mid-cycle plan upgrade, as described below.

• Generation errors. If a generation fails due to a confirmed platform-side technical error (as distinct from an output you are simply dissatisfied with), the credits consumed for that failed generation will be restored to your balance.

If you upgrade your plan during a subscription cycle, your billing and cycle date changes to the date of the upgrade. Any unused credits from your previous plan roll over and are added to the full credit allowance of your new plan. Both the rolled-over credits and the new plan credits are available to use together, and the entire balance resets on the end date of the new plan cycle.

Example. You have unused credits and your plan is due to renew in 10 days. You upgrade your plan today. Your cycle date moves to today, your unused credits carry over and are added to the new plan's full credit allowance, and the combined balance resets at the end of the new plan cycle.

4. Refund Exceptions

Separately from the seven (7) day refund window in Section 2, and outside that window, refunds may be considered only in the following exceptional cases:

• Duplicate or erroneous transactions where you have been charged more than once for the same purchase.

• Technical errors attributable to the Platform that result in non-delivery or failure to activate a purchased subscription, plan, or credits.

Refunds shall not be considered for any other reason, including but not limited to change of mind, partial usage, credits already consumed, dissatisfaction with generated outputs, or failure to use the purchased service. The Company may consider a refund request on a case-by-case basis in accordance with your rights under applicable law

5. Auto-Renewal and Cancellation

Subscription plans renew automatically at the end of each billing cycle unless cancelled before the renewal date. You may cancel auto-renewal at any time through your Account settings; cancellation takes effect at the end of the current billing cycle, and no partial refund is due for the unused portion of that cycle. The Company will send a reminder in advance of each renewal charge, in accordance with applicable law. Cancelling a subscription does not, by itself, entitle you to a refund of any amount already charged, except as expressly provided in Section 2 (Refund Window) or Section 4 (Refund Exceptions).

6. Refund Processing

Where a refund is approved by the Company, the amount shall be credited back to the original payment method used at the time of purchase, typically within 7 to 10 working days, inclusive of applicable taxes such as GST, unless otherwise required by law, subject to applicable banking, card network, and payment gateway timelines. For international card payments, currency conversion and the timelines of the issuing bank may affect the final amount and the time taken to reflect the refund.

7. How to Request a Refund

To request a refund, please contact the Company with your account details, the relevant transaction ID or receipt, and the reason for your request. The Company will acknowledge your request within 48 hours and use reasonable efforts to resolve it within 30 days. You may also raise any grievance regarding a refund with the Platform’s Grievance Officer at the contact details set out in the Contact Information section of the Terms of Use.